Privacy Policy

1. Introduction

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address (required for account creation and communication)
• Name (optional, for personalization)
• Password (securely hashed, never stored in plain text)
• Account creation date and last login timestamp

2.2 Payment Information

Payment processing is handled by Stripe, our payment processor. We do not store your full credit card details. Stripe collects:

• Payment card information (tokenized)
• Billing address
• Transaction history

We receive from Stripe: last 4 digits of your card, card brand, expiration date, and transaction status. See Stripe's Privacy Policy at stripe.com/privacy.

2.3 Usage Data

When you use our API, we automatically collect:

• API requests (endpoints, parameters, timestamp)
• Screenshot URLs requested
• Response status (success/failure)
• Quota usage and billing information
• API key used (for authentication and rate limiting)

2.4 Technical Data

We collect technical information for security and performance:

• IP address (for security and rate limiting)
• Browser type and version
• Device information (type, operating system)
• Referring website
• Pages visited and time spent

2.5 Cookies and Tracking

We use cookies and similar technologies:

• Essential cookies: For authentication and session management
• Analytics cookies: To understand how you use our Service
• Preference cookies: To remember your settings

You can control cookies through your browser settings. However, disabling essential cookies may affect Service functionality.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide screenshot API services and process your requests
• Account Management: To create and manage your account, authenticate users
• Billing: To process payments, manage subscriptions, and handle overages
• Communication: To send service updates, quota alerts, billing notices, and support responses
• Security: To detect fraud, prevent abuse, and protect against security threats
• Performance: To monitor Service uptime, optimize infrastructure, and improve speed
• Compliance: To comply with legal obligations and enforce our Terms of Service
• Analytics: To understand usage patterns and improve our Service

We do not: Sell your data, use it for advertising, or share it with third parties except as described in this policy.

4. Data Sharing & Third Parties

We share your data with trusted service providers who help us deliver our Service:

4.1 Service Providers

• Stripe: Payment processing and subscription management (Privacy Policy)
• Cloudflare: CDN, hosting, R2 storage for screenshots (Privacy Policy)
• Resend/SendGrid: Transactional emails (login links, quota alerts)

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

If ScreenshotPro is acquired or merged, your data may be transferred to the new owner. You will be notified of any such change.

4.4 With Your Consent

We may share your data with other parties when you explicitly consent (e.g., integrations, partnerships).

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in Transit: All data transmitted using HTTPS/TLS 1.3
• Encryption at Rest: Database and storage encryption
• Access Controls: Role-based access, principle of least privilege
• Authentication: Secure password hashing (bcrypt), magic link authentication
• Monitoring: 24/7 security monitoring and logging
• Regular Audits: Security assessments and vulnerability scanning

While we strive to protect your data, no method of transmission or storage is 100% secure. Please use strong passwords and keep your API keys confidential.

6. Data Retention

We retain your data for as long as necessary to provide our Service:

• Account data: Retained while your account is active
• Usage logs: Retained for 90 days (for billing and support)
• Billing records: Retained for 7 years (tax and legal compliance)
• Screenshots (cached): Retained per cache TTL, typically 7-30 days

After account deletion, we retain billing records as required by law, but delete all other personal data within 30 days.

7. Your Rights

Depending on your location, you have the following rights:

7.1 GDPR Rights (European Users)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion ("right to be forgotten")
• Restriction: Limit processing of your data
• Portability: Receive your data in machine-readable format
• Object: Object to processing for certain purposes
• Withdraw Consent: Withdraw consent at any time

7.2 CCPA Rights (California Users)

• Know: What personal information is collected and how it's used
• Delete: Request deletion of your personal information
• Opt-Out: Opt-out of sale (we don't sell data)
• Non-Discrimination: Equal service regardless of privacy choices

7.3 DPDP Act Rights (Indian Users)

• Access: Obtain information about your data
• Correction: Correct incomplete or inaccurate data
• Erasure: Request deletion when no longer necessary
• Grievance: File complaints with Data Protection Authority

7.4 How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@screenshotpro.io. We will respond within 30 days.

8. International Data Transfers

ScreenshotPro is based in India. Your data may be processed in India or other countries where our service providers operate (including USA, Europe).

We ensure appropriate safeguards are in place when transferring data internationally:

• Standard Contractual Clauses (SCCs) with processors
• Adequacy decisions (where applicable)
• Service providers certified under privacy frameworks (e.g., Privacy Shield successors)

9. Children's Privacy

Our Service is not intended for children under 16 (or under 13 in the USA). We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us at privacy@screenshotpro.io, and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Updating the "Last Updated" date at the top of this page
• Sending email notification to your registered email address
• Displaying a prominent notice on our Service

Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data: