Last Updated: November 6, 2025
You can cancel your subscription at any time through:
When you cancel:
Example: If you're on the Basic plan ($17/month) and cancel on January 15th, you'll have full access until February 1st. No charge on February 1st. After that, you're on the Free plan.
If you need immediate cancellation with a refund, please contact support@screenshotpro.io. We'll review on a case-by-case basis (see "30-Day Satisfaction Guarantee" below).
First-time paid subscribers get a 30-day satisfaction guarantee.
If you're not satisfied within 30 days of your first paid subscription, contact us for a full refund. No questions asked.
Email support@screenshotpro.io with "30-Day Guarantee Refund" in the subject line. Include your account email and reason for cancellation. Refunds processed within 5-10 business days to your original payment method.
We provide refunds in the following situations:
Our Service Level Agreement guarantees 99.9% uptime. If we fail to meet this:
Service credits applied to your next invoice or refunded upon request.
If we make a billing error (duplicate charge, incorrect amount, unauthorized charge):
If your payment method was used without authorization, contact us immediately. We'll work with you and Stripe to resolve the issue and issue a refund if fraud is confirmed.
If you downgrade from Growth to Basic mid-cycle, we'll apply a pro-rated credit for the unused portion to your next invoice. No immediate refund, but you'll pay less next month.
We do not provide refunds in the following cases:
If you cancel mid-cycle (e.g., 15 days into a 30-day period), you will not receive a pro-rated refund. You'll retain access until the end of the billing period.
Overage charges for usage beyond your quota are non-refundable. These are for services already rendered. You can set overage limits in your dashboard to prevent unexpected charges.
If your account is terminated for violating our Terms of Service or Acceptable Use Policy, no refund will be provided for the current billing period.
Automatic subscription renewals are non-refundable (except within the 30-day satisfaction guarantee for first-time subscribers). You are responsible for canceling before renewal if you don't want to continue.
After the 30-day satisfaction guarantee period, "change of mind" is not grounds for a refund. Cancel before your next billing cycle instead.
Email support@screenshotpro.io with:
You'll receive an email confirmation when your refund is processed, including:
If you're unable to resolve a billing issue with us directly, you may be able to dispute the charge with your payment provider or card issuer. However, please contact us first—we're committed to resolving all issues fairly and quickly.
Read our other policies